SHIPPING & RETURNS
SHIPPING: All packages are shipped from Long Beach, California within 1-3 days, using USPS first-class, first class international, or priority flat rate mail (depending on weight and destination location). Each of these options includes tracking. If you provide us with your email or SMS you will receive a notification when your package is shipped, including the tracking number for your purchase.
RETURNS: We hope you'll love your new makeup and skincare, but we also know it can be hard to tell how a product feels and wears online. If you are not happy with your purchase, return the product to us within 14 days of receiving it, and we will refund what you paid for the item. Please include your order number on the outside of the package.
Shae Face & Body
835 Locust Avenue, Unit 218
Long Beach, CA 90813.
Please allow 5-7 business days from the date of our receipt of your package for us to process your refund. We will notify you via the email address on your order once the refund has been processed. The refund will be issued to the payment account or type that you used to purchase your product. Depending on financial institution, the refund may be delayed once we send them the information. If you no longer have access to the form of payment that you used, we will issue a check, but do remember that this may take longer to process.